Transitioning From Velocity
The transition from the Velocity network to the OptiComm network brings some exciting opportunities, such as faster speed and a freedom to choose your preferred provider.
Checking your Transition Date
While we always recommend having a quick chat with our friendly sales team, OptiComm have a transition scheduling tool available on their website here This tool will provide you two useful points of information that you should take note of, a Planned Ready For Order Window & a Planned Transition Window
Planned Ready For Order Window The Planned Ready For Order Window shows you the period during which your new Internet Service Provider can take an Order for service and register this with OptiComm. If you are within this window, now is the time to make the call, however keep in mind that the Order will not be able to proceed to completion until the Planned Transition Window
Some Providers, such as Uniti will allow you to 'pre-order' the service before the Ready For Order Window, this allows us to hold your details and allows us to pro-actively inform you of any important updates, though does not allow us to activate the service earlier than the Planned Transition Window We still recommend this however, as it allows us to ensure you have all the information you need, even if there are changes to the Planned Transition Window
Planned Transition Window
Once within your Planned Transition Window, your chosen service provider can complete their Activation Order with OptiComm. If you have already placed an order in the Planned Ready For Order Window then this doesn't require any further action from you, as they will already have things lined up and ready to go.
If you have specified an activation date, we will work with OptiComm to activate on your chosen date within the window, otherwise we will always looks to activate on the first day in the activation window.
Due to the complexity of switching from one network to another, it's fairly typical to experience up to two hours of downtime, which is important to know if you are working from home - plan accordingly! You can always choose your activation date within the Planned Transition Window to suit your needs.
On the day
On the day, your existing Velocity service will drop offline as the network cuts over, we see the majority of cutovers complete within a two hour period, so if you are working from home, plan accordingly!
Once the service drops, you can immediately disconnect your Telstra Smart Modem and connect your Nokia Beacon to the same cable that was servicing your Telstra Smart Modem, ensuring it is connecting into the WAN port (blue port on the Beacon) in the same way that it was connecting into your Telstra Smart Modem's WAN port (Red on the Telstra Smart Modem)
Once the cutover completes, your Nokia Beacon's light will turn blue, indicating a connection. You will need to update any devices to connect to your new Nokia Beacon Wi-Fi, the details for this are provided in the packaging and also printed on a sticker on the bottom of the Nokia Beacon.
If more than two hours go by, don't hesitate to contact us 1300 847 201 for support, it may just be the case that it's taking a little longer, but in case of any issue, we want to know about it and get on the front foot to make sure you are up and running ASAP!
For more information on settimg up your newly transition Velocity service, you can view our Velocity Set Up Page